Frequently Asked Questions

For each product, specific questions will be asked regarding your product. Orientation is a must for the SM7 and MV7 series, as well as which logo goes on which side (see layout info on page). We request to know how many different logo designs you will need on your flag. If all the logos are the same, then “1” logo is the answer. If you are using different logos, then the number changes, and each logo must be uploaded. For the 3-4-sided flags, we request that you let us know the layout you have in mind, either alternating or adjacent (same logo side by side).

Keep in mind that every “side” is its own “side,” and our artwork does not “wrap” around the flag. You will see the edges of the acrylic flag underneath. Please zoom into any flag on our website to see the design effect.

We will provide a proof for your approval that will show a photo of what your finished product will look like. That email will let you know when you can expect your order to ship and its UPS travel time. We will wait for your written proof of approval before beginning production. Your monies are ON HOLD and will not be processed until we have your written proof of approval.

All orders placed on our website expire within 5 business days if we do not receive your written proof of approval. A shipping date will be provided upon approval, as our production schedule changes daily.

If you are not receiving a response within an appropriate timeframe (8 business hours), please check your SPAM/JUNK folder for our emails. They will come from an individual, and not our website, and your order number and company name will be in the subject line.

In the unlikely event that Impact PBS made an error with your mic flag(s), we have a 30-day return window to make the adjustments. If the flags have not been returned to us within 30 days, we assume you are satisfied with the finished product.

As a customer, if the incorrect flag is ordered and we have received written proof of approval, a new order would need to be placed, as all mic flags are non-returnable and are made to order.

Please be aware that if you order both Express flags and acrylic flags in a single order, we will ship according to our current production schedule, not the normal 1-2 business day turnaround for Express flags.

We only have three products that require a minimum purchase of more than one. Our Windscreens, Cylinder Mic Flags, and Custom Cut Mic Flags. Every other mic flag style can be purchased individually.

We understand stuff happens.  To ship small quantities in a pinch, we have had to institute a RUSH fee, which includes expedited shipping costs, as we need to interrupt our existing production schedule to accommodate the request.  RUSH fees start at $150 and increase as the quantity increases. When placing the order online, be sure to select Expedited Shipping and provide an “in-hand” date.   The order and artwork must be approved by 3:00 pm ET to ship the next day. Inks take 12 hours to properly dry, so we are never able to ship “same day”.

Our handheld mic flags will fit virtually any handheld microphone.  95% of our mic flags have a 1.75″ hole diameter in the top and bottom panels, including Express flags.  On some three-sided mic flags (3.5″ wide), the hole size will be 1.5″.

Please confirm that your microphone’s handle will fit that hole size before ordering. A notation will be on your proof if that is the case.  Hole sizes can be changed to your specifications at no extra charge if the space allows.

For your convenience, templates are provided as a clickable PDF format on each product page.

This is a free service we provide automatically if a customer has two (or more) logos with different-colored backgrounds.  No need for you to worry about it, we will take care of it on our end.  If you don’t like it, then we just ask you to tell us what color panels you would like.  Remember, too, you can have a design on the top/bottom panels also, but keep in mind that there will be a 1.75” hole diameter cut out of the center.

Each mic flag is hand-built with a 3/16 inch (.187”) thick acrylic.  All of our mic flags are manufactured in-house.  They are very heavy-duty and very high-quality.

Our Express flags are a lightweight plastic. Instead of having a foam insert, they have what they call ‘vanes’. If the handle of the microphone does not fit, the bottom of the mic flag can be removed, and one or two opposing vanes can be removed until you have the fit/feel you like.

That is one way Impact PBS will save you money.   Our prices are not based on size, shape, or the number of colors or logos you need.   We view it as all one order.   Whatever the total number of flags ordered, you will receive the price break for that quantity.  You will still receive proofs for each logo.  Express, Towers, Die-Cut, Cylinder, 3D, and Blank mic flags are NOT included in the quantity price break as they have a different pricing structure.

Yes, we do.  We ship via the US Postal Service’s Priority Express Mail International, which usually delivers within 3-5 business days.  We DO NOT RUSH ship internationally.  Impact PBS is not responsible for any customs/brokerage fees, duties or taxes. 

Yes. Each and every mic flag you see on our website was built by Impact PBS.  Additionally, some of our mic flags and designs can also be seen on our competitors’ websites.  We’re that good!