Frequently Asked Questions

We will provide a proof for your approval that will show a photo of what your finished product will look like. That email will let you know when you can expect your order to ship and its UPS travel time. We will wait for your written proof approval before beginning production. Your monies are ON HOLD and will not be processed until we have your written proof approval.

All orders expire from our website within 5 business days if we do not receive your written proof approval. A shipping date will be provided upon proof approvals as our production schedule changes on a daily basis.

If you are not receiving a response in an appropriate amount of time (8 business hours), please check your SPAM/JUNK folder for our emails. They will come from an individual, and not our website, and your order number and company name will be in the subject line.

We are always available via phone or email.  Feel free to send us your artwork, quantity required, complete “Ship To” address, and your event date.  We will provide you with a Proof (showing a photograph of the finished product) and follow up with a Quote form.  It is the completed quote form that needs to be returned to us before production can begin.

We understand stuff happens.  In order for us to be able to ship small quantities in a pinch, we have had to institute a $150 RUSH fee, which includes expedited shipping costs, as we need to interrupt our existing production schedule to accommodate.  When placing the order directly online, be certain to click on Expedited Shipping and provide us with an “in hands” date.   The order and artwork will need to be approved by 4:00 pm ET in order to ship the next day.

Our handheld mic flags will fit virtually any handheld microphone.  95% of our mic flags have a 1.75″ hole diameter in the top and bottom panels, Rycote flags included.  On some three sided mic flags (3.5″ wide), the hole size will be 1.5″.

Please confirm that your microphone’s handle will fit that hole size before ordering. A notation will be on your proof if that is the case.  Hole sizes can be changed to your specifications at no extra charge if the space allows for it.

Templates are available if required. Let us know what shape/size you prefer and we can send it in a .pdf or a .psd format.  Most customers do not require templates and simply send us their artwork letting us know what shape/size they prefer and we can make adjustments on our end.

This is a free service that we do automatically if a customer has two (or more) logos that have different colored backgrounds.  No need for you to worry about it, we will take care of it on our end.  If you don’t like it, then we just ask you tell us what color panels you would like.  Remember too, you can have a design on the top/bottom panels also, but keep in mind that there will be a 1.75” hole diameter cut out of the center.

Each mic flag is hand built with a 3/16 inch (.187”) thick acrylic.  All of our mic flags are manufactured in-house.  They are very heavy duty and very high quality.

Our Rycote flags are a lightweight plastic. Instead of having a foam insert, they have what they call ‘vanes’. If the handle of the microphone does not fit, the bottom of the mic flag can be removed and one (or two opposing) vanes can be removed until you have the fit/feel you like.

That is one way Impact PBS will save you money.   Our prices are not based on size, shape, or how many colors or logos you need.   We view it as all one order.   Whatever the total number of flags ordered, you will receive that quantity price break.  You will still receive proofs for each logo.  Rycote, Towers and Blank mic flags are NOT included in the quantity price break as have a different pricing structure.

Yes, we do.  We ship via the US Postal Service’s Priority Express Mail International, which usually delivers within 3-5 business days.  If you need expedited shipping, then we will require your UPS account number to ship.  Impact PBS is not responsible for any customs/brokerage fees, duties or taxes.  They are payable on the customer’s shipping account, or can be incurred through the US Postal Service.

Yes. Each and every mic flag you see on our website was built by Impact PBS.  Additionally, some of our mic flags and designs can also be seen on our competitor’s websites.  We’re that good!